Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Return & Refund Policy

Last updated: January 21, 2026

At South County Creations LLC (“we,” “us,” or “our”), we want you to be happy with your purchase. If there’s a problem with your order, we’ll make it right under the policy below.

1) Terms of Return (30 Days)

You may request a return or refund within 30 days of delivery (the date your order is marked delivered by the carrier).

All return/refund requests must be initiated by contacting us first. Items sent back without approval may be refused.

2) State of Return

If a return is approved, items must be:

Unused and in original condition
Returned in original packaging when possible (or packed safely to prevent damage in transit)

3) Reasons We Accept Returns

We accept returns/refunds only for:

Damaged items (arrived damaged)
Defective items (quality issue)
Wrong item received

We do not accept returns for change of mind, including (but not limited to) “no longer wanted,” “ordered by mistake,” or “didn’t like it.”

4) How to Start a Return (Return Process)

To start a request, email us within 30 days of delivery:

Email: jimmie@southcountycreations.com
Subject: “Return Request – Order #[Order Number]”

Please include:

Your order number
The item name(s)
The reason for the request
Photos (required for damaged, defective, or wrong-item claims)

If approved, we’ll send you return instructions and the return address.

5) Return Shipping

If the issue is due to our error (wrong item) or the item arrived damaged/defective, we will work with you to resolve it, which may include a replacement, refund, and/or return shipping coverage (as applicable).
We do not accept change-of-mind returns, so customer-paid return shipping for those situations does not apply.

6) Refund Process

Once your return is received (if required) and inspected, we’ll notify you of approval or denial.

If approved:

Refunds are issued to the original payment method
We process refunds within 5–10 business days after approval
(Your bank/card issuer may take additional time to post the refund.)

Shipping fees are non-refundable, unless the return is due to our error or the item arrived damaged/defective.

7) Replacements

If you prefer a replacement instead of a refund for damaged/defective/wrong-item issues, tell us in your email request. Replacements are subject to availability.

8) Items Not Eligible for Return

For hygiene/safety and made-to-order reasons, we do not accept returns on:

Soap and bath/body items (including opened or unopened items)
Custom or made-to-order items (personalized, custom colors/designs, special requests)
Final sale/clearance items (if marked as such)

If your non-returnable item arrives damaged, is defective, or you receive the wrong item, contact us within 30 days and we will make it right.

9) Cancellations

Cancellations are not guaranteed. If you need to cancel, contact us as soon as possible.
Once an order has shipped or production has started (especially for custom/made-to-order items), it may not be cancellable.

10) Contact Details

Questions or return/refund requests:

South County Creations LLC
Email: jimmie@southcountycreations.com